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1. Delivery and Warranty

Once your order has been received,the control of the payment by the customer is made on the relevant systems and payment is approved.

Payments made with credit card / Debit Card are accepted immediately,

Payments made with money order / EFT are expected to be processed by the customer.

After the payment has been made by the customer via email, the Contact Us form on our site or via telephone, you will be notified to www.ticaretgroup.com and the bank approval will be obtained and the order will be confirmed.

If no payment is made, your order will be canceled within 2 business days.

The delivery time for the cargo company's cargo varies depending on your address.

After you place your order to the cargo company, if your delivery address is in Istanbul, your order can be delivered the next working day.

The delivery time can be 2-3 days depending on the distance of the delivery address to Istanbul.

The delivery time can be 15-20 days for outside of Turkey.We will delivery your orders to ınternational cargo mostly in 2 working days .After has been sent cargo your orders we will send you tracking number 

On holidays and other public holidays, you can order from our website on 7/24, but cargo processing can be done the first business day after the end of the holiday.

In exceptional circumstances such as strikes, lockouts, natural disasters, insurrections, popular movements, wars, invasions, revolutions, civil war, sabotage and fire situations and during cargo delivery times arising from the buyer (inability to locate and conditions may vary.

If you do not have the address you mentioned at the time of delivery, your order is delivered to the person in the address.

To resolve your questions and problems with your order, you can contact us by filling out the form on our "Contact Us" or "Contact Us" pages.You can send us e-mail or call to our company call center 

When you call to our call center please press the nine for English.Our customer represantatives can speak English.

2. Shipping Fees

For all countries logistic fee is usd 30 

3. Return conditions

The customer has the right to demand the return of the goods or products ordered, without paying the shipping cost, within 14 days if the customer is victim of the problems caused by ticaretgroup.com, such as sending missing products or sending damaged products.

TicaretGroup.com does not want to be a victim to any customer and it prepares your cargo carefully and delivers it to the cargo companies. Again if there are errors and omissions, it makes the necessary for compensation at the shortest time. Ticaretgroup.com company works with all customers and mutual understanding and friendship principle.

In such cases, the product will be replaced with a new product or money will be made.

The product can not be returned if the carton, sachet, packaging is missing or deformed. The bills must also be sent in the product replies.

When your order arrives, open it next to the cargo officer. If the cargo is incomplete or incorrect, please make a report to the cargo officer and give it to the cargo officer for return or exchange. Please inform the company by e-mail or fill out the "Contact Us" form on our site. Otherwise, if the products are broken due to transportation of the cargo company, no refund can be obtained.

4. Information Security and Secure Shopping Guarantee

TicaretGroup.com is committed to complying with the following safety and privacy guidelines to create a safer shopping experience:

All personal and confidential information belonging to users are stored in safe electronic systems in accordance with safety standards. This information is not visible to anyone other than the authorized tradegroup.com.com staff. Available Rebuplic of Turkey and in compulsory cases under international law, such information may be accessed through a system under user approval.

TicaretGroup.com undertakes and promises to not disclose, disclose, or share any such information with third parties under any name, for any reason or at any party without user's consent, and not to misuse it in any way.

TicaretGroup.com is protected by the most advanced security systems and provides hundred percent security for shoppers.

Your credit card information you use when purchasing products from ticaretgroup.com is bank safe.

On the credit card transaction page, the card information is transmitted directly to the banking system and the transaction result is reported to the customer.

It is not possible for any third party to access the credit card information used in the online sales transaction, including the ticaretgroup.com personnel.

TicaretGroup.com has a secure shopping certificate (128Bit SSL) on the internet.

If approved by users, standard member information outside payment information can be used by TradeGroup.com for product updates, discount announcements and special offers.

The customer has the right to demand the return of the goods or products ordered, without paying the shipping cost, within 14 days if the customer is victim of the problems caused by ticaretgroup.com, such as sending missing products or sending damaged products.

TicaretGroup.com does not want to be a victim to any customer and it prepares your cargo carefully and delivers it to the cargo companies. Again if there are errors and omissions, it makes the necessary for compensation at the shortest time. Ticaretgroup.com company works with all customers and mutual understanding and friendship principle.

In such cases, the product will be replaced with a new product or money will be made.

The product can not be returned if the carton, sachet, packaging is missing or deformed. The bills must also be sent in the product replies.

When your order arrives, open it next to the cargo officer. If the cargo is incomplete or incorrect, please make a report to the cargo officer and give it to the cargo officer for return or exchange. Please inform the company by e-mail or fill out the "Contact Us" form on our site. Otherwise, if the products are broken due to transportation of the cargo company, no refund can be obtained.